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Products: FAQs
Below we have detailed the most common frequently asked questions. If you have any questions not covered here, please click here to contact us or call 01409 261527
Please click on a question to jump to the answer.
Questions:
> What is Business Manager?
> What is Quality System Manager?
> What is Remote Manager?
> What is Asset Manager?
> What is Document Controller?
> Do I need Business Manager to be able to use Attendance Manager?
> What is the goal of Business Manager?
> What is the goal of Quality System Manager?
> What is the goal of Remote Manager?
> What is the goal of Asset Manager?
> Is Attendance Manager difficult to use?
> How does Business Manager function in helping a business?
> How does Quality System Manager function in helping a business?
> How does Asset Manager function in helping a business?
> How does Document Controller function in helping a business?
> How does Remote Manager function in helping a business?
> Can I set up different departments/activity types?
> How long will it take to get Business Manager in place?
> How long will it take to get Quality System Manager in place?
> Why is Asset Management important?
> Is Document Controller compatible with ISO systems?
> How long will it take to get Remote Manager in place?
> Can I print hard copies of the data for my records?
> What are the keys to successful Business Manager implementation?
> What are the keys to successful Quality System Manager implementation?
> What is the key for a successful Remote Manager implementation?
> Which division should run the Business Manager project?
> Which division should run the Quality System Manager project?
> What causes Business Manager projects to fail?
> What type of documents can Document Controller organise?
What is Business Manager?
Business Manager is a set of software modules that work together to manage your business from one software package. The modules include Business analysis, Customer relationship management, Supplier relationship manager, Sales and Marketing and Production control.
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What is Quality System Manager?
QSM is a complete non-conformance analysis package, allowing reporting on all problems occurring in your business and giving you the ability to find root causes and prevent similar problems occurring in the future.
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What is Remote Manager?
Remote Manager is the key program in the Akumen toolbox for dealing with the realisation of goals for a business or organisation. It does this by ensuring that you develop tasks and actions, the completion of which will help drive you towards the goals your organisation needs to achieve.
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What is Asset Manager?
Asset Manager is system for storing all information relevant to your business' assets - including supplier details, value and records of calibration and maintenance.
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What is Document Controller?
Document Controller is a system for storing, organising, accessing and up dating vital documents involeved in the day-to-day running of your business.
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Do I need Business Manager to be able to use Attendance Manager?
You do not need to have Business Manager to be able to use Attendance Manager. If Business Manager and Attendance Manager are used in conjunction with one another, then Attendance Manager can pick up job references from Business Manager. However, Attendance Manager works as a stand alone application as well, with manual job reference entry.
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What is the goal of Business Manager?
The goal of Business Manager is to be able to manage the running of your business from one central software package. A package which can look after all of your customer and supplier contact, help you maintain satisfactory stock levels, control your sales and marketing departments and then oversee it all and provide reporting and analysis on the data in each module.
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What is the goal of Quality System Manager?
The goal of QSM is to eradicate mistakes from your business processes. It helps you to generate non-conformance reports and then analyse these reports to find root causes for all problems which may arise.
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What is the goal of Remote Manager?
The goal of Remote Manager is to ensure that your business has a common strategy which all departments of the business are developing projects to work towards.
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What is the goal of Asset Manager?
The goal of Asset Manager is to provide you with a detailed record of when equipment is due for calibration, testing and maintenance. It also provides details essential for replacement of your assets in the event of disaster.
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Is Attendance Manager difficult to use?
No, Attendance Manager is very straighforward to use. It is perfectly possible to become familiar with the system in a matter of hours.
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How does Business Manager function in helping a business?
Business Manager provides a “one stop shop” solution to your business needs. It enables you to have a vast array of vital information at your fingertips regarding your business’ current position at any one time. |t prevents you having to open multiple programs to obtain the information you requires, instead providing it all through one software package.
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How does Quality System Manager function in helping a business?
QSM provides you with the tool to analyse the root cause of any issues which arise in your business processes. Finding the root cause allows you to modify your processes to avoid similar problems arising in future, enabling you to improve the quality of your products and services to your customers.
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How does Asset Manager function in helping a business?
Asset Manager helps you business function by keeping a record of all details relevant to the upkeep of all your equipment and assets. It keeps a record of when vital maintenance, calibration and testing is required to keep you equipment safe and functioning efficiently.
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How does Document Controller function in helping a business?
Document Controller ensures that all of your business' important documents are easily accessible and stored in a central store. It also keeps version information and historical records of amended documents, so that youy can return to using previous versions of a particular document, if required.
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How does Remote Manager function in helping a business?
Remote Manager provides you with the tools to create a strategy and the objectives required to achieve that strategy. It then helps to break those objectives down into manageable actions, with target dates for completion. You then prioritise these actions according to the level of importance they have in helping your business to achieve it's goals, ensuring that you work first on the objectives which will have most effect on driving you business towards its goals.
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Can I set up different departments/activity types?
Attendance Manager is customisable to suit your own business. As a result, it has a facility allowing you to set up and name different activity types, with different types selectable for each department you set up in your business.
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How long will it take to get Business Manager in place?
There will need to be an installation and set-up period involved in the implementation of Business Manager. Data regarding current customer/supplier details, production details and sales/marketing information all need to be added to the software. This process can be time consuming to start with and so we would recommend a week for the set-up process. After this period, your Business Manager software should be ready to use.
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How long will it take to get Quality System Manager in place?
QSM requires minimal time to put in place. The installation process is quick and easy. The package is easy to use, so staff training is relatively quick as well. We would suggest that QSM could be fully operational within a week, even allowing for staff training time.
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Why is Asset Management important?
Asset management is vital to every business. It is important to keep a record of all values and supplier details for your assets in order to be able to easily replace them in the event of serious disaster. It is also important to ensure that all eqiopment is regularly maintained, calibrated and tested to ensure that it is safe, working correctly and also to ensure that it is all fully compliant with current legislation.
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Is Document Controller compatible with ISO systems?
Document Controller is easily compatible with ISO systems. It was designed with ISO businesses in mind. It uses a similar system of grouping digital documents and storing version information, but takes the organisation of these documents to an even higher level than the ISO system specifies.
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How long will it take to get Remote Manager in place?
Remote Manager requires minimal time to set up in your organisation. The installation process is swift and uncomplicated. We would suggest that Remote Manager could be fully operational in your business within two weeks, even allowing for staff training.
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Can I print hard copies of the data for my records?
Attendance Manager's reports are fully printable, meaning that you can print off any reports that may be required for your records.
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What are the keys to successful Business Manager implementation?
The key to successful Business Manager implementation is to take the time to complete the set-up process fully before attempting to use the software. This is vital, and a patient attitude to the set-up period will reap your business huge benefits when the software goes live.
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What are the keys to successful Quality System Manager implementation?
The key to successful QSM implementation is to ensure that all non-conformances are logged and fully analysed. After all, without data to analyse, then you will not be able to reap any benefits from your QSM implementation.
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What is the key for a successful Remote Manager implementation?
Vision or long-term goals are vital to a business or organisation and are essential for the program to be effective. If these are in place and managers understand the basics of strategy, then your organisation will be successful in realising it's goals.
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Which division should run the Business Manager project?
Ideally, the implementation of Business Manager is a shared process, with all departments working together. The IT department should be responsible for the initial set-up process, and thereafter the Business Manager package will be used jointly by all departments in the business, since its modules increase the smooth running of the business as a whole.
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Which division should run the Quality System Manager project?
Ideally, the implementation of Quality System Manager is a management task. The areas most likely to benefit from the implementation are the production and/or service departments of any business, however having the project overseen from management level provides a degree of impartiality. It also ensures that your managers are always aware of the challenges facing your staff on the shop floor.
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What causes Business Manager projects to fail?
Business Manager project have a low failure rate. The only real reason for the failure of such a project tends to be due to the software not being used. However, the incidence of this is extremely low, due to the simplicity of use of Akumen’s software packages.
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What type of documents can Document Controller organise?
Document Controller can manage any type of document - we have yet to find a document format which is unable to work with Document Controller.
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