top of page

World-leading text analytics to revolutionise your use of free-text feedback

Add the most advanced text and behavioural Natural Language Processing (NLP) analytics to your platform, application, and reporting

Powering a new generation of NLP insights

Transform human dialogue into high-value insights with fast, accurate results. Our software scans text-data, identifying emotions, sentiment, themes, and behavioural indicators. Use it to provide a previously unavailable level of understanding about your feedback groups.
Clients include
Blue logo for the company CIVICA
The NHS logo
The logo for Devon and Cornwall Police

Emotions drive behaviour and decision-making

Akumen's text analytics has the most advanced Emotion Analytics available. Use it to reveal a new level of evidence-based insight about behavioural drivers in your data

Act on accurate classification of user data topics 

Cross-reference Akumen's domain-specific experiential NLP models and indicators. Translate human experiences into quantitative evidence to prioritise, monitor, and drive organisational initiatives and improvements
 

Akumen's NLP models are:

  • Rule-based
  • Manually created & curated by diverse subject matter experts 
  • Accurate: 85-95%      
  • Sensitive: 75-90%
  • Built bottom-up from large domain-specific datasets
  • Entirely transparent
  • Continuously audited & refined to ensure suitability & reliability
  • New models & ontologies built upon request

We are Ethical-AI

The most accurate, sensitive, and reliable rule-based NLP models available across multiple markets, constantly growing and updated, ethically transparent and rapidly refinable to meet client requirements

Where we work

Unpacking patient and staff experiences, triangulating data-sources to remove blind-spots, transforming digital support of mental well-being 

Healthcare

Understanding levels of citizen trust and satisfaction, forecasting opportunities for proactive interventions, tracking local services demand drivers

Community

Boosting employee engagement and brand, eradicating leadership blind-spots, ensuring organisational excellence and psychological safety

Employee

Monitoring brand loyalty, extracting service/product improvement and innovation clues

 

Delivered by our partner Web XB

Consumer

How we work with you

Image of an API connection
White Label API

Akumen tagged-data fed into your decision intelligence system via our API

Image of some graphs and reports
Insight Platform

Full access to real-time and interactive analysis of your data via the Akumen insight app

Image of a woman consultant holding a tablet and arranging information for a report she is writing
Consultancy

Insight analysis reports and training delivered by Akumen’s expert consultancy service

bottom of page