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World-leading text analytics to revolutionise your use of free-text feedback
Add the most advanced text and behavioural Natural Language Processing (NLP) analytics to your platform, application, and reporting
Powering a new generation of NLP insights
Transform human dialogue into high-value insights with fast, accurate results. Our software scans text-data, identifying emotions, sentiment, themes, and behavioural indicators. Use it to provide a previously unavailable level of understanding about your feedback groups.
Clients include
Emotions drive behaviour and decision-making
Akumen's text analytics has the most advanced Emotion Analytics available. Use it to reveal a new level of evidence-based insight about behavioural drivers in your data
Act on accurate classification of user data topics
Cross-reference Akumen's domain-specific experiential NLP models and indicators. Translate human experiences into quantitative evidence to prioritise, monitor, and drive organisational initiatives and improvements
Akumen's NLP models are:
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Ruled-based
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Manually created & curated by diverse subject matter experts
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Accurate: 85-95%
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Sensitive: 75-90%
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Built bottom-up from large domain-specific datasets
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Entirely transparent
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Continuously audited & refined to ensure suitability & reliability
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New models & ontologies built upon request
We are Ethical-AI
The most accurate, sensitive, and reliable rule-based NLP models available across multiple markets, constantly growing and updated, ethically transparent and rapidly refinable to meet client requirements
Where we work
How we work with you
White Label API
Akumen tagged-data fed into your decision intelligence system via our API
Insight Platform
Full access to real-time and interactive analysis of your data via the Akumen insight app
Consultancy
Insight analysis reports and training delivered by Akumen’s expert consultancy service
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