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World-leading text analytics to revolutionise your use of free-text feedback

Add the most advanced text and behavioural Natural Language Processing (NLP) analytics to your platform, application, and reporting

Powering a new generation of insights

Transform unstructured human dialogue into high-value insights previously hidden and untapped. Akumen’s software scans text-data, identifying emotions, sentiment, themes, and behavioural indicators. Use this understanding of your data to create positive change and human connection

Clients include

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Emotions drive behaviour and decision-making

Akumen's text analytics has the most advanced Emotion Analytics available. Use it to reveal a new level of evidence-based insight about behavioural drivers in your data

Act on accurate classification of user data topics 

Cross-reference Akumen's domain-specific experiential NLP models and indicators. Translate human experiences into quantitative evidence to prioritise, monitor, and drive organisational initiatives and improvements
 

Akumen's NLP models are:

  • Rule-based
  • Manually created & curated by human subject matter experts 
  • Accurate: 85-95%      
  • Sensitive: 75-90%
  • Built bottom-up from large domain-specific datasets
  • Entirely transparent allowing you to drill down to the original comments
  • Continuously audited & refined by our team to ensure suitability & reliability
  • New models & ontologies built upon request

We are Ethical-AI

We combine the expertise and knowledge of subject matter experts with the power of the ‘machine’ to allow us to analyse data accurately at scale. We understand that the power of AI needs to be harnessed whilst keeping the human in the loop. That will always be the case at Akumen

Where we work

Unpacking patient and staff experiences, triangulating data-sources to remove blind-spots, transforming digital support of mental well-being 

Healthcare

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Understanding levels of citizen trust and satisfaction, forecasting opportunities for proactive interventions, tracking local services demand drivers

Community

Boosting employee engagement and brand, eradicating leadership blind-spots, ensuring organisational excellence and psychological safety

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Employee

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Monitoring brand loyalty, extracting service/product improvement and innovation clues

 

Delivered by our partner Web XB

Consumer

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How we work with you

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White Label API

Akumen tagged-data fed into your decision intelligence system via our API

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Insight Platform

Full access to real-time and interactive analysis of your data via the Akumen insight app

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Consultancy

Insight analysis reports and training delivered by Akumen’s expert consultancy service

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