For patient leaders, connect healthcare leaders with real time insights from patients. These insights save time, money and improve patient outcomes.
For consumers, monitoring brand loyalty, extracting service/product improvement and innovation clues. Delivered by our partner Web XB.
Patient and Consumer Experiences
Narrative Experience for evidence based development
"The emotion analysis of responses enables very rich information to be drawn from the data input by service users and this enables me to provide our service leadership teams with valuable insight into the experiences of patients and relatives. The graphs and data tools are straight forward for managers to access with minimal training needed.”
Marcia Buchanan, Patient Experience Manager, Swansea NHS
Patient Experience
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Analyse patient descriptions of their experiences
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Maximise value of Friends & Family Test, surveys, and web forum comments
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Filter patient emotions and experience themes
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Seamless and real time integration via API
We support NHS Trusts through our partner Civica. Patient Experience teams use our advanced software to extract money, time and lifesaving insights from the vast quantities of patient experience feedback.
Informed clinical and managerial decisions made in healthcare organisations save lives. Less informed decisions put patients, staff, and successful service provision at risk.
Consumer Experience
Delivered through our partners at Web XB
Empowering innovation through deep, granular, data insights and sophisticated data collection. WebXB remove barriers to improvement and innovation by leveraging disruptive technology.
How we work with you
API Integration
Akumen tagged-data fed into your decision intelligence system via our API
Insight Platform
Full access to real-time and interactive analysis of your data via the Akumen insight app
Consultancy
Deep, insightful analysis reports delivered by Akumen’s expert consultancy service