Employee and patient experiences are intrinsically linked. Our software Narrative 360 enables the triangulation of employee, patient and regulatory datasets to uncover improvement and innovation opportunities to improve patient safety.
We organise data in three areas:
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Employee (includes staff, volunteers, workforce) All data specific to the team including surveys, annual appraisals, training plans, performance reports
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Patients/Customers/Clients/Service Users All data which originates from your service users such as surveys, external satisfaction surveys, complaints, plaudit
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Stakeholders (meeting minutes, risk management, contract requirements) All data that doesn’t originate from just an individual
Organisational Quality and Safety
Triangulate multiple sources of organisational data to enable evidence based decision making
Data Triangulation
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Combine Employee and Patient feedback with any available free-text feedback such as data from patient advice and liaison service
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Insights presented within quality assessment frameworks as required such as Care Quality Commission (CQC) or any other regulatory datasets
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Drill down to individual comments for audit
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Role based user access based on relevant staff levels
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Triangulation is available between any three datasets from any sector or industry
"The value of Akumen is their ability to provide their clients with ‘near-real-time’ insights on the emotions being expressed by residents on specific issues – which is hugely valuable when designing informed plans and effective messaging”
Matt Barton - Head of Strategy and Business Planning - Cornwall Council
How we work with you
API Integration
Akumen tagged-data fed into your decision intelligence system via our API
Insight Platform
Full access to real-time and interactive analysis of your data via the Akumen insight app
Consultancy
Deep, insightful analysis reports delivered by Akumen’s expert consultancy service