Talu: A Smarter, Safer Way to Collect Real Conversations

Most organisations still rely on traditional surveys and forms to gather information. It’s quick to build, but it rarely captures what people actually want to say. Talu offers a better way.

Talu isn’t a chatbot. It’s a deterministic, rule‑based conversation engine that guides people through structured, natural conversations. Every question, branch and action is controlled and auditable. That means no surprises or AI improvisation, just clarity, consistency and safety.

People can type or use speech‑to‑text, making the experience more accessible and engaging. This simple choice helps conversations “flow” and leads to richer, more accurate narrative data.

Trust is a must

Data stays in UK data centres, Akumen is Cyber Essentials Plus certified, and safeguarding pathways are tailored to your needs with automatic escalation when risks appear, signposting to help where needed.

Because the logic is fully configurable, you control the scoring, branching and triggered actions. The output is clean, structured narrative data that integrates easily with dashboards, tagging engines and external systems.

Talu is a natural fit to support charities, healthcare teams, wellbeing programmes and public‑sector organisations — anywhere that needs reliable, human‑centred data collection at scale.

In short: Talu replaces rigid forms with conversations that feel natural for users and deliver deeper insight for organisations. A better experience for them, a better dataset for you. If you would like to talk to a member of the Akumen team about how to leverage our technology or to see a demo, email Eross@akumen.co.uk - we would love to talk!